Enterprise Business Service
- Enterprise Business service - EBS :
Enterprise Business service is a dedicated team that is focused on ERP implementation services and CRM implementation. We have helped numerous businesses streamline their operational processes and delivered their projects in time and that too within budget.
Most ERP and CRM implementations fail today due to two main reasons, failure to gather accurate requirements, hiring incapable teams. We rely on a sound methodology which ensures that all resources are utilized optimally and that the project is moving ahead at all times. Our top down approach ensures that business requirements and processes are well documented and mapped to the application. During the period of development each module is tested with sample data to minimize major delays at the end.
- Enterprise Resource Planning - ERP :
Our solutions in Enterprise Resource Planning help you in automating the enterprise and speed up transactions across the organization. These solutions are typically integrated with supply chain, HR and Payroll systems, e-Procurement, e-Business and CRM applications. We combine an integrated solutions approach, experienced project teams, offshore delivery, and strong technology practices in solutions like SAP and Oracle.
Our emphasis on best practices like ASAP for SAP R/3 Implementation and AIM for Oracle applications, business process expertise, and commitment to quality , have made us first choice for leading organizations around the globe.
- Customer Relationship Management - CRM :
Customer Relationship Management applications are the business software that enables customer facing business processes such as lead generation and cross-sell marketing, opportunity management, forecasting and quoting sales, customer support and repair service, collaborative channel management, partner channel management and e-Commerce, customer data analytics, and customer data management.
CRM offers the opportunity to develop, maintain, and leverage a consistent, accurate and timely set of customer, product, and service information across the customer-facing marketing, sales, service, support, and productd evelopment units of the enterprise. Its ability to directly increase corporate revenues explains its main stream popularity. Indeed, enterprises implementing CRM can, and if necessary in real time, quantify their investment in CRM in terms of increased revenue, lower costs, enhanced customer satisfaction/retention, new business development and improved profitability.
Our technology practices focused on solutions like SAP, Oracle, Siebel and Clarify enable us to provide best of breed application development services for rapid and precise CRM implementation. Combine this with our experience in understanding industry verticals and customer care processes. We are committed to delivering Customer Relationship Management solutions that yield sustainable, positive and quantifiable business results very rapidly.